I'm trying to get that manufacturer to fix their goofy way of installing their software. There's only 1 software manufacturer that is trying to access the UEFI system partition, and I've had no other problems with the RAID drives. I saw how much space I could get with the RAID, versus 2 Sata drives, and went for it. It's like a car engine, where things fit how they fit, and I would have a heck of a time finding ones that will fit exactly where my drives are inside my case. I don't have any money to buy new drives, and I doubt they will fit in this customized case that has those RAID drives in a particular spot inside my box. Bad idea or not, I purchased it this way several years ago. Okay, here's what I can recreate that I lost the first time. Backup up all these items and you can then delete the folder, executable, and original installation file you downloaded from Kensington. 1st-level tech supports (around the world) rarely know what to do with complex issues like this. Why? I do not know, but after a couple of years of this nonsense, I finally got to engineering. This forces the installation package to install from the active partition, and not the 100mb inactive partition set aside for the EFI System Partition. Follow the prompts and this will install the software correctly.Double-click TrackballWorksSetup.exe from the Desktop. Move the folder and executable to your Desktop.I have my folders set up to show file extensions so that is assumed here. The search should result in a folder called TrackballWorksSetup & the executable TrackballWorksSetup.exe.In the box Search Temp, type "trackballworks" without the quotes. Click on the Temp folder and Windows Explorer will open.Click on Start and in "Search program and files", type in %temp% and the Temp folder will appear at the top.Close all the error messages there should be 2 of them.The attempt to install will fail, but we want it to. Download the latest Trackballworks driver (currently 1.3.1) remember where you put it.These instructions are for my operating system, Windows 7 Ultimate 64-bit. I finally got the Kensington engineers to solve this problem, but it's cumbersome at best. I don't think the source is correct for the image, but I'll try this first.Īlso, is there anyway to change my username in this Community? ReneeFoxx has been long gone, but there doesn't seem to be an option to change it.ĭell still hasn't fixed the problem of asking to login before Post becomes available! OMG, I lost everything I said and had to start all over after logging in. I'd put a picture of this in here, but don't know how to attach it to this post. Problem is, there is no unallocated space to create an additional partition, and their silly software must be looking at 0,0 and not realizing it's unallocated space without a drive letter. Of course, the rep thinks I can create a new partition, put the software in there, and it will install. Does anybody know what I'm talking about? My computer is out-of-warranty, and I know there has to be someone who knows what to do with this little bit of space that is causing the software not to install. All areas of the Disk Management software for Windows 7, 64-bit are grayed-out, so I can't do anything with it or merge it into the allocated C drive. The software is trying to use that space for installation, and it's not big enough. All disk space is allocated except for that 100 MB which I can't seem to delete, make active, or anything else. There is 100 MB of unallocated space at the beginning of my configuration. I think there is a controller involved with this RAID configuration, but I don't think there are 2 hard drives that make up my 3TB configuration it's just one. Interesting problem that got uncovered trying to install simple software for my mouse on my Aurora R4 computer.
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